Customer Care

Need Help?

AquaTru Review By Rachel

(Edited By Reviewer)
Customer Service
Water Taste

By Rachel from Edmond, OK On 02/12/2020

Verified Buyer! Purchased 8 Months Ago

Don't buy this product!!

It as big as a dishwasher! Run by electricity, ( increases cost)! It's SO heavy you can't even take it out of the box!! When you try to send it back, they want the customer to pay for return shipping!!! The merchant states dimensions, electric usage, and weight, but that is NOT what I received! Also, they say they sent me a label, but it had no tracking number, so it is lost in transit! So I didn't receive any refund!!

Are you Satisfied overall with this product? No

Would you recommend this to a friend? No

Merchant response for this review:

Hi Rachel, Thanks for the review. Per the information that can be found on our site: The unit measurements are as follows 14" Tall x 14" Deep x 12" Wide-- much smaller than a dishwasher as it fits on your countertop. For an average household that will consume 2 full tanks each day, the cost of electricity is about $1 a year. Each gallon will cost about $0.0013. The unit weighs 16 pounds. Return postage is the responsibility of the customer however, we do show that we emailed you a post office return label. As soon as the unit is logged in, we will cancel your Affirm loan.